Position Summary:  Work Directly with Service Managers and Technicians to process all service billing quickly and efficiently. Weekly/monthly review of open work orders. Ensure all material and labor has been captured on the Customer Invoice. Capture additional Revenue items (equipment used to perform service).

• Basic Requirements:
  • Attention to detail and accuracy
  • Proficient in spelling, punctuation, and grammar
  • Computer Skills – must be proficient in Word, Excel, Outlook
  • Ability to Multi-Task
  • Organizational Skills in managing workload and follow up
  • Strong communication skills

• Key Responsibilities:
• Work closely with each Service Manager, Technician and/or Dispatcher to ensure work orders are being closed for billing on a timely basis
• Verify labor and material are billed accurately. This includes adding any truck stock parts used.
• Check status for open PO’s on Completed Work Orders – call technician or vendor to obtain invoice
• Verify Subcontractor work and billing rate
• Add Billing Comments to the invoice by reading the Technician’s Work Order Notes
• Add Miscellaneous Revenue items to each invoice (sewer machine, camera, etc.)
• Question any work order discrepancies with the technician and/or Service Manager
• Review Ticket Profitability with the Service Managers
• Print & Post Invoices and mail, email or upload to Portal for submission
• Process billing daily
• Ensure that all billing has been processed by the End of the Month
• Assist Customers with questions or discrepancies on invoices
• Issue Purchase Orders as needed
• Answer Phones as needed
• Additional duties as needed