Position Title: HRIS Analyst III 

Reports To: Director, Compensation and HRIS

Status: Full-time, Regular position (Hybrid)

Category: Compensation and HRIS

Location Name: FSO – Richardson, TX

Location Address: 3400 N. Central Expressway, Richardson, TX 75080

Join the team of experts and realize your true potential!

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary: The HRIS Analyst III will be responsible for maintaining and optimizing our UKG (Ultimate Kronos Group) Pro and WFM system, ensuring data integrity, and providing advanced support to HR team members and other stakeholders.

Key Responsibilities:

• Serve as a subject matter expert for UKG Pro & WFM, advanced support and guidance to HR team members and managers
• Configure and maintain UKG Pro & WFM system settings, including employee data, pay policies, benefits, leave plans, accrual policies, time & attendance and leave management
• Design, develop, and maintain complex reports and dashboards using UKG Pro's reporting tools, BI
• Provide training and support to HR team members and other system users on advanced UKG Pro & WFM functionality and best practices
• Monitor system performance and data integrity, proactively identifying and resolving complex issues
• Stay up-to-date with UKG Pro & WFM product releases and new features, providing recommendations for system optimization and integration with other HR systems
• Develop and execute testing plans for system updates, patches, and enhancements
• Lead HRIS projects including system integrations, data migration and new module implementation
• Performing in-depth system analysis to identify improvement opportunities
• Analyze data to identify trends and make strategic recommendations
• Create and maintain documentation on HRIS processes
• Train/Mentor HRIS Analysts

Qualifications:

• Bachelor's degree in Human Resources, Information Systems, or a related field
• Minimum of 5 years of experience as an HRIS Analyst or similar role, with at least 3 years of experience working with UKG
• Advanced knowledge of UKG system configuration, reporting, and workflow capabilities
• Experience with UKG Pro integrations, such as UKG Dimensions and UKG Ready
• Proficiency in SQL and experience with database management
• Strong project management skills and keen attention to detail
• Excellent analytical and problem-solving skills
• Ability to communicate complex technical concepts to non-technical stakeholders

Preferred Qualifications:

• Experience with UKG Pro and WFM
• Advanced understanding of HR best practices and compliance requirements
• Experience with change management and user adoption strategies
• Advanced proficiency in Microsoft Excel and data visualization tools, such as Tableau or Power BI

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities.
• Paid Time Off and Company Holiday Pay.
• Medical, Dental, and Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance and disability insurance options.
• Supplemental benefit programs.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com